All orders are packed by hand with love and care by one of our in-house fragrance team and posted out via Royal Mail delivery. Please inspect your order upon reception and contact us immediately if any of your items are defective, damaged or if you have received the wrong item, so that we can evaluate the issue and correct it for you as soon as possible.

If you have any issues please email us as soon as possible at info@flameandscent.co.uk with your order number, receipt and any photos where we can assist you on the matter.